Privacy Policy

Effective Date: December 21, 2025

At Ti Piment, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

Company: Ti Piment
Address: [Complete Address], La Réunion
Email: contact@tipiment-location.fr
Phone: [Phone Number]

2. Data We Collect

2.1 Information You Provide

When you use our services, we may collect:

• Identity: Last name, first name
• Contact: Email address, phone number, WhatsApp number
• Booking: Desired dates, number of guests, accommodation preferences
• Messages: Content of your messages and requests via contact forms

2.2 Data Collected Automatically

• Connection data: IP address, browser type, operating system
• Navigation data: Pages visited, time spent on the site (via Google Analytics)
• Cookies: See our cookies policy below

3. Purpose of Data Processing

We use your personal data for:

• Booking management: Processing your booking requests, communication about your stay
• Customer service: Responding to your questions and requests
• Site improvement: Traffic analysis, user experience optimization
• Marketing: Sending offers and news (with your consent)
• Legal obligations: Compliance with accounting and tax obligations

4. Legal Basis

The processing of your data is based on:

• Consent: For marketing communications and certain cookies
• Contract execution: For booking management
• Legal obligation: For legal and tax obligations
• Legitimate interest: For site security and fraud prevention

5. Data Recipients

Your data may be shared with:

• Service providers: Hosting (website), messaging, payment processing
• Analytics tools: Google Analytics (anonymized)
• Authorities: If required by law

We do not sell or rent your personal data to third parties.

6. Data Retention

• Booking data: 3 years after your last stay
• Contact forms: 3 years after sending
• Accounting: 10 years (legal obligation)
• Cookies: 13 months maximum

7. Your Rights

In accordance with GDPR, you have the right to:

• Access: Obtain a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Limit the processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to the processing of your data
• Withdraw consent: At any time for consent-based processing

To exercise these rights, contact us at: contact@tipiment-location.fr

You also have the right to lodge a complaint with CNIL (French Data Protection Authority): www.cnil.fr

8. Cookies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

8.2 Types of Cookies We Use

• Essential cookies: Necessary for site operation (session, security)
• Analytics cookies: Google Analytics to understand site usage
• Preference cookies: To remember your language choice

8.3 Managing Cookies

You can configure your browser to refuse cookies or be notified when they are placed. However, this may affect your browsing experience.

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

• HTTPS encryption (SSL certificate)
• Secure hosting
• Restricted access to personal data
• Regular backups

10. International Transfers

Your data is primarily hosted within the European Union. If transfers outside the EU are necessary, we ensure adequate protection (standard contractual clauses, adequacy decisions).

11. Minors

Our services are not intended for minors under 16. We do not knowingly collect data from minors without parental consent.

12. Policy Updates

We may update this policy. The effective date is indicated at the top of this page. We recommend checking this page regularly.

13. Contact

For any questions about this policy or the processing of your data:
Email: contact@tipiment-location.fr
Mail: Ti Piment, [Complete Address], La Réunion